Shipping & Returns

Returns

Returns & Exchange Policies

To be eligible for a return, all online purchases must be returned within 15 days. Only full price orders are eligible for free returns. 

Any product being returned must be:
• In its original condition;
• Unworn, unmarked and unwashed;
• In the original packaging or box;
• Not defective as a result of misuse;
• Tags still attached.

If you wish to initiate a return, please proceed to our return request form.

We recommend and encourage customers to try shoes on carpet to ensure that dirt is not collected on the sole.

Once the items have been received they will undergo a quality review. Once cleared, you will either receive your new item (for exchanges) or refund on the cost at the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. Customers have 5 business days to send product after shipping label is generated.


Sale Items & Faulty Products

Sale items are not eligible for return. In case of faulty products, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Please email photos and specific details of the fault to contact@von-routte.com where it will be assessed.


Conditions for Special Offers & Coupons

If you have purchased a product with a coupon code, you will only be eligible for exchange or store credit.

Vogue Online Shopping Night Offer ("VOSN") is available online only. Offer is only valid to be applied on full priced items. Not valid in conjunction with any other offer. Excludes sale items and shipping costs. Valid from 12pm AEDT 03/04/2019 to 12pm AEDT 04/04/2019.


In-Store Purchases: Returns & Exchanges

Any purchases made in Von-Röutte stores cannot be returned to the Online Store. For purchases made in Von-Röutte Stores, no refunds unless required by law. Returns other than for faulty items must be made within 7 days for either credit note or exchange, with proof of purchase. Returned products must be in original condition and must not have been worn, altered or washed. All tags must remain in place. No refunds or exchanges on sale items unless faulty or required by law.

In case of gifts, we will issue a special card which will allow you to exchange it within 5 days. 

Shipping Policies

Free Shipping Policies & Costs


Domestic Delivery
From $0 to $149 Flat Rate Shipping - $7.00
$150 or more Free Shipping

International Delivery
$500 or more Free Shipping
0Kg - 0.9Kg $15
1Kg - 2.9Kg $20
Above 3Kg $30

Express Shipping is available for both Domestic and International deliveries - additional fees apply.

All parcels must be signed prior to delivery. Please ensure your delivery address is attended. If your order is unable to be delivered, a redirection fee may apply.

International orders might be subject to customs charges according to each country's legislation. Von-Röutte will not pay for customs fees and charges. 


Processing & Delivery Times

Orders received during normal business hours between Monday to Friday will be processed for shipment within 24 hours. Most metropolitan deliveries arrive within 2-3 days in Australia. For regional deliveries please allow an extra 4-6 business days.

If you are outside Australia, deliveries will arrive within 5-15 business days.