Shipping
Shipping from Sydney
All orders placed in our website are shipped directly from our store in Bondi Beach, Australia.
24 Hours Processing
Orders received during normal business hours between Monday to Friday will be processed for shipment within 24 hours.
Express Delivery Available
Available for both Domestic and International deliveries - additional fees apply.
Australia
• Free Shipping on orders over $200
• All items are shipped from Sydney
• Click & Collect available for Sydney
Delivery time:
• 1 - 3 business days in metro areas
• We use Australia Post as courier service: time will be subject to their schedule.
United States
• Free Shipping on orders over $350
• $30 DHL Express flat rate
Delivery time:
• 3 - 7 business days in metro areas
Duties & Taxes:
• Orders under AUD$1000 are free from any import duties and will not attract any extra fees.
• Orders over AUD$1000 will be liable for import duties.
New Zealand
• Free Shipping on orders over $350
• $30 DHL Express flat rate
Delivery time:
• 3 - 7 business days in metro areas
Duties & Taxes:
• Orders up to 1000 NZD do not incur any duty on your order. GST is 15% and due on any order above 1000 NZD along with an import entry transaction fee and MPI levy.
Europe & Rest of the World
• Free Shipping on orders over $350
• $30 DHL Express flat rate
Delivery time:
• 5 - 10 business days in metro areas
Duties & Taxes:
• International orders might be subject to customs charges according to each country's legislation. Von-Röutte will not pay for customs fees, charges and taxes.
Shipping Policies
Duties and Returns
We ship directly from Australia. No import duties are charged for Australian orders.
Return fees are not covered by Von-Röutte. Please read all return policies below.
USA
Orders under AUD$1000 are free from any import duties and will not attract any extra fees. Orders over AUD$1000 will be liable for import duties.
Rest of the World
International orders might be subject to customs charges according to each country's legislation. Von-Röutte will not pay for customs fees, charges and taxes.
Signature on delivery
All parcels must be signed prior to delivery. Please ensure your delivery address is attended. If your order is unable to be delivered, a redirection fee may apply.
Couriers Service
We only use Australia Post and DHL as shipping couriers. If your parcel requires a special courier, we will notify you the company and tracking number.