Returns

Not the right size?

We offer returns & exchanges on full price orders within 30 days of delivery.

Fill out the return form

Please gather all information needed so we can identify your order easily.

You will receive the instructions

After we receive your information we will send you the instructions for your return. Please note this can take 1-2 business days.

Your return is processed

After we receive your product, we will analyse its conditions and will process a refund, exchange or store credit.

Return an item

Type of return

Your Name

Order Number (can be found on the order confirmation email)

Order Email

Have you worn the product?

Just tried the fit

Yes

Reason of return

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General Return Information

Orders placed on Von-Röutte online store may be returned within 30 days of delivery. Returned items must be unworn, unmarked, unwashed and with all packaging. Please note that shoe boxes, dust bags and stuffing are considered part of the product and must be included when returning your order. We recommend and encourage customers to try shoes on carpet to ensure that dirt is not collected on the sole.

• Full priced items may be returned for an exchange, credit note with no expiry date or full refund (excluding original shipping costs).

• Sale and Discounted items cannot be returned for a credit note, refund or exchanged, unless goods are deemed faulty.

Once cleared, you will either receive your new item (for exchanges) or refund on the cost at the purchase price (excluding the original shipping cost) directly to the original method of payment used for purchase. Returns that are damaged, show signs of wear or do not have their original tags or packaging may not be accepted and may be sent back to the customer.

Please note we do not refund purchases made in-store.

Return Policies

Return Freight

After submitting your return request, you will be given the return address to send this back to us.

We suggest opting for a tracked service with signature on delivery when returning your item, as Von-Röutte is not liable for any lost or stolen parcels.

For international customers we strongly advise that you check with your local post office for estimated return costs prior to purchase.

Exchanges

Domestic Orders: we will cover the cost of shipping the exchange item to you.

International Orders: we are not able to offer exchanges on international orders. We encourage you to place a new order for your desired item and returning the original item for refund.

Faulty items

We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect please notify on contact@von-routte.com. Please provide us with a brief description and upload a photo or two showing the fault of damage. Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within three months of purchase. Von-Röutte will repair, exchange, credit or refund and item that is deemed faulty of defective. Before and item can be deemed faulty it must be assessed by Von-Röutte. Please note that items that are damaged as a result of wear and tear, incorrect care or mistreat are not considered to be faulty.

Please note we only accept items purchased through Von-Röutte stores. If you have purchased your item from a Von-Röutte stockist, please contact the store where you purchased them from for further assistance.

Refunds

All refunds will be credited to the payment method used to make the original order. Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between card issuers and unfortunately we are unable to influence this.

Afterpay purchases returned for a refund online will be refunded back through Afterpay. In cases where only part of an order is returned for a refund, Afterpay will automatically update your payment plan.