Von-Röutte's response to COVID-19
As we continue to monitor the situation of COVID-19, we are adjusting to a new normal, and adapting to changes to our business.
We are happy to welcome you back to our store in Bondi Beach. The health and safety of our customers and team is our priority. We are taking extra precautions to ensure a safe and comfortable shopping experience.
• Bondi Beach Store Reduced Hours:
WED to FRI - 9:30 am to 6:00 pm
SAT - 09:00 to 6:00
SUN - 09:00 am to 5:30 pm
• Social Distancing:
Keeping 1.5 m from others at all times.
• Limiting number of people in -store:
Maximum 4 people at a time
• Contactless payments:
Card payments only, no cash handling
• Hand sanitisers
Regular staff hand sanitising. We also ask kindly that customers use hand sanitiser provided before entering the store.
• Cleaning More Frequently:
We are using sanitisers to clean all products including tee-shirts, shoes, wallets and bags. Our furniture such as chairs, shelves and counter are also cleaned and sanitised every hour.<
• Online Free Shipping:
We are offering free shipping on all domestic orders. Please be aware we are experiencing some shipping delays, especially regarding international orders. We appreciate your understanding and patience during this time.
• Click & Collect:
We also offer contactless pick-up so customers can reduce the time inside the store.
• Customer Care:
Our team is available to provide help with sizing, fit, materials, and any other questions you may have. You can reach us on our chat, social media, email (firstname.lastname@example.org) and over the phone (02 8056 9691).
• Private Appointments:
We are offering private appointments on weekdays with doors closed so you can try sizing and styles.
• Cleaning service:
To ensure the health of our staff, our service is taking up to 14 business days to return the shoes.
Thank you for your ongoing support.